Frequently Asked Questions (FAQ)

Welcome to the FAQ section of Chewy’s Pet Store. We understand that you may have questions about our products, services, and policies. Below are answers to some of the most common inquiries we receive. If you can't find the information you're looking for here, please feel free to contact our customer support team.

1. How do I place an order?

Placing an order is easy! Simply browse our catalog, select the products you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, you'll receive an email notification.

2. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment through PayPal for your convenience.

3. How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose during checkout. Estimated shipping times will be provided before you finalize your purchase. Please note that these are estimates and actual delivery times may vary due to external factors.

4. Do you offer international shipping?

At this time we are shipping to the United States and Canada. During the checkout process, you'll be able to select your country, and available shipping options will be displayed.

5. What is your return policy?

We have a comprehensive return policy outlined in our Refund and Return Policy. If you receive a damaged or incorrect item, or if you're not satisfied with your purchase, please contact our customer support team within 14 days of receiving your order for assistance.

6. Are your products safe for pets?

Yes, our products are carefully selected to prioritize the safety and well-being of your pets. We source from reputable manufacturers and suppliers who adhere to quality and safety standards. However, please always supervise your pets when using new products and discontinue use if any adverse reactions occur.

7. Can I track my order?

Absolutely! Once your order is shipped, you'll receive a shipping confirmation email containing tracking information. You can use this information to track the status and estimated delivery date of your package.

8. How do I contact customer support?

Our dedicated customer support team is here to help. You can reach us through, and we'll be happy to assist you with any questions, concerns, or inquiries you may have.

9. Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions on select products. Stay updated by subscribing to our newsletter and following us on to be the first to know about our latest deals and offers.

We hope these answers address your inquiries. If you need further assistance or have any other questions, please don't hesitate to reach out to us. Thank you for considering Chewy’s Pet Sore for your pet-related needs!