Customer Service

Welcome to Chewy’s Pet Store! We're excited to have you as a valued customer. In order to provide you with the best possible experience while using our services, we have outlined the following policies. These policies are designed to ensure transparency, fairness, and security for both you and our business.

1. Privacy Policy:
We are committed to protecting your privacy and personal information. Our Privacy Policy outlines how we collect, use, disclose, and store your data. We adhere to industry best practices to safeguard your information and ensure its confidentiality. You can find our detailed Privacy Policy 

2. Terms of Service:
Our Terms of Service (TOS) establish the rules and guidelines for using our platform. By accessing and using our services, you agree to abide by these terms. The TOS covers topics such as user conduct, prohibited activities, intellectual property rights, and dispute resolution. It's important to review our TOS to ensure a clear understanding of your rights and responsibilities. You can find our complete Terms of Service.

3. Refund and Return Policy:
We want you to be satisfied with your purchases. Our Refund and Return Policy outlines the conditions under which refunds and returns are accepted. This policy includes details about eligibility, timeframes, and the process for initiating returns. Please review our Refund and Return Policy before making a purchase.

4. Shipping and Delivery Policy:
For products that require shipping, our Shipping and Delivery Policy provides information about estimated delivery times, shipping fees, and the shipping process. We work with reliable shipping partners to ensure your orders are delivered promptly and securely. You can learn more about our shipping procedures.

5. Security Measures:
We take the security of your personal and financial information seriously. Our Security Measures section outlines the steps we've taken to protect your data from unauthorized access, breaches, and other potential threats. This includes the use of encryption, secure payment gateways, and regular security assessments.

6. Contact Information:
If you have any questions, concerns, or inquiries, we're here to help. You can find our contact information on our Contact Us page, including details for customer support and inquiries related to policies.

By using our services, you acknowledge and agree to the policies outlined above. We reserve the right to update and modify these policies as necessary to reflect changes in our business operations and applicable laws. We recommend reviewing these policies periodically to stay informed about any updates.

Thank you for choosing Chewy’s Pet Store. We look forward to serving you and providing a seamless and enjoyable online shopping experience!

Sincerely, Chewy Team